Payments
Payment must be made at the time the order is placed. We accept payments via Paypal, including being able to use your credit card to make the payment through them.
Shipping Policies
The shipping time will vary based on the type of shipping you choose during checkout.
Your order will be sent out on average within 3 days of ordering, almost always within 5 business days.
Some items may be shipped separately
Because of the wide variety of products, orders which contain different types of products may be shipped in different packaging.
International shipping:
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at orders@unauthorized.design making sure you quote your order number. We’ll see what can be done.
Returns policies
Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time! All claims for damaged items must be received within 4 weeks.
Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at orders@unauthorized.design and we’ll work with you to get the issue resolved.